Customer Relationship Management (CRM) Systems

To streamline the management of your customer relationship information and processes, we provide a simple, easy-to-use system that will allow you to store and manage your customer information.

The customer relationship management (CRM) system can be integrated with a RYPE Media e-commerce/online ordering system, processing customer information automatically. This allows customers to log-in to your website and manage their own contact details, or view their order history just as your own authorised users can.

From names, phone numbers and addresses to call logs and contact history, our system caters for all needs to ensure your customer is well managed. You are able to search your information using a range of criteria for data analysis and tactical marketing strategies. When integrated with our Marketing tool, you will be able to create customer lists and market directly to them using E-mail and SMS technologies.

Our CRM system will allow you to deliver outstanding customer service. Any member of your staff can pick up where another one left off, providing your customer with an uniterrupted, consistant experience.

Email & SMS Marketing Systems

Our Marketing system, when integrated with our Customer Relationship Management (CRM) system, provides you with a complete e-mail & SMS marketing tool.

E-mail marketing is achieved with a mass e-mail broadcast system, or mailing list system. Businesses often utilise desktop e-mail clients to manage the email broadcasts. However, client-side technologies are generally outdated and restricted in providing advanced functionality that you need to make your e-mail campaigns work effectively.

The expenditure required to send large volumes of e-mails is very small in comparison to other forms of direct marketing, such as print, radio or billboards. This targeted form of marketing is rated as one of the most cost effective ways to provide specific messages to clients. It is also very measurable compared to traditional forms of marketing.

The RYPE Media Marketing tool also allows you to handle large volumes of email and SMS broadcasts with ease. With your customer lists, created based on a range of criteria (such as age, location) you are able to instantly market to these customers using email, SMS, or both.

< Back to Online Marketing